Treating Customers Fairly


Since the inception of Voorpos Short-Term Insurance Advisors, we have understood one key element; our clients are the beating heart of our firm. Therefore, we are committed to ensuring that the Treating Customers Fairly (TCF) principles, set out by the Financial Sector Conduct Authority (FSCA), are embedded in every aspect of our business.

As part of our approach, we aim to not only comply with the principles, but to exceed them in every way. Our business practices are aligned with both the Financial Advisory and Intermediary Services Act (FAIS) and the Treating Customers Fairly (TCF) guidelines.

  Read more about TFC from the Financial Sector Conduct Authority

Financial Intermediaries Association (FIA)

We strictly adhere to the FIA’s Code of Conduct and Ethics.
FIA Code of Conduct FIA Code of Ethics

Financial Sector Conduct Authority (FSCA)

Kindly note that the FSCA is previously known as FSB (Financial Services Board). You are welcome to view our FSCA Licence here:
Voorpos FSCA Licence

Compliance officer

Roy David Banks is our compliance officer. He is an authorised FAIS Compliance Officer, CO5342, and is currently a compliance officer within and director of Compliance Trust (Pty) Ltd - CO 6749.

Conflict of Interest

The aim of this Conflict of Interest Policy is to outline a suitable framework in which conflicts of interest may arise. This policy promotes transparency and fairness, and is intended to ensure compliance with the procedures prescribed in Financial Services Board Notice 58 of 2010.
Conflict of Interest Policy


Ensuring Financial Safety

Our clients’ safety is our number one priority.

We make use of QSURE Pty Ltd, an authorised credit provider (FSP 50552), to facilitate the premium collections between Voorpos Short-Term Insurance Advisors, its clients and insurers. We make use of MMX Systems for our policy administration, and FSPHub for our CRM system.



At Voorpos, we have the highest regard for the confidentiality of our clients' personal information and security of their privacy. We will therefore protect their personal information as if it were our own. We pledge to use it responsibly, and to continue offering our service in such a manner as to maintain your trust and confidence in us. Please read our Privacy Policy in this regard.