OUR QUALITY SYSTEM
Treating Customers Fairly
(TCF)
Since the inception of Voorpos Short-Term Insurance Advisors, we have understood one key element; our clients are the beating heart of our firm. Therefore, we are committed to ensuring that the Treating Customers Fairly (TCF) principles, set out by the Financial Sector Conduct Authority (FSCA), are embedded in every aspect of our business.
As part of our approach, we aim to not only comply with the principles, but to exceed them in every way. Our business practices are aligned with both the Financial Advisory and Intermediary Services Act (FAIS) and the Treating Customers Fairly (TCF) guidelines.
Read more about TFC from the Financial Sector Conduct Authority
Financial Intermediaries Association (FIA)
We strictly adhere to the FIA’s Code of Conduct and Ethics.
FIA Code of Conduct FIA Code of Ethics
Financial Sector Conduct Authority (FSCA)
Kindly note that the FSCA is previously known as FSB (Financial Services Board). You are welcome to view our FSCA Licence here:
Voorpos FSCA Licence
Compliance officer
FAIS Ombud for FAIS advice-related complaints:
The FAIS Ombud
Menlyn Central Office Building, 125 Dallas Avenue, Waterkloof Glen, Pretoria, 0010
E-mail: info@faisombud.co.za
Toll-free number: 086 066 3274
Telephone No: 012 762 5000 / 012 348 3447
Website: www.faisombud.co.za
Link to complaints portal: fais.powerappsportals.com
National Financial Ombud scheme details for all Short-term and Long term insurance complaints:
NFO Johannesburg
11 Oxford Road, Houghton Estate, Johannesburg, Gauteng, 2198
NFO Cape Town
Claremont Central Building, 6th floor, 6 Vineyard Road, Claremont, Western Province, 7700
Toll-free contact number: 0860-800-900
Landline Telephone No: +27 (0) 66 473 0157
Website address: https://nfosa.co.za/
E-mail: info@nfosa.co.za
Link to how to complain:
https://nfosa.co.za/how-to-complain/
Conflict of Interest
The aim of this Conflict of Interest Policy is to outline a suitable framework in which conflicts of interest may arise. This policy promotes transparency and fairness, and is intended to ensure compliance with the procedures prescribed in Financial Services Board Notice 58 of 2010.
Conflict of Interest Policy
Ensuring Financial Safety
Our clients’ safety is our number one priority.
We make use of QSURE Pty Ltd, an authorised credit provider (FSP 50552), to facilitate the premium collections between Voorpos Short-Term Insurance Advisors, its clients and insurers. We make use of MMX Systems for our policy administration, and FSPHub for our CRM system.
ENSURING SAFETY OF YOUR PERSONAL INFORMATION
At Voorpos, we have the highest regard for the confidentiality of our clients' personal information and security of their privacy. We will therefore protect their personal information as if it were our own. We pledge to use it responsibly, and to continue offering our service in such a manner as to maintain your trust and confidence in us. Please read our Privacy Policy in this regard.
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Voorpos is an authorised financial services provider (FSP 6290)
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